At Lureto Dom, we aim to process and deliver your order as quickly and reliably as possible. This Shipping Policy explains how we process, ship and deliver orders placed through www.lureto-dom.com.
1. Order Processing
Orders are generally processed within 48 hours after your order has been successfully placed and payment has been received.
Orders are processed on business days. Weekends and public holidays may affect processing times.
Once your order has been shipped, you will receive a shipping confirmation email where applicable.
2. Shipping Time
After your order has been processed, the estimated shipping time is:
5–7 working days
Please note that shipping times are estimates and may vary depending on the destination, carrier, customs procedures and circumstances outside our reasonable control.
3. Free Shipping
We currently offer free shipping on orders shipped to eligible destinations.
Any applicable shipping conditions or exclusions will be displayed during checkout.
4. International Shipping
We may accept orders from customers worldwide, depending on the countries available at checkout.
For orders shipped outside the European Union, the destination country may impose customs duties, import taxes, VAT or other fees.
Unless explicitly stated otherwise at checkout, these additional charges are the responsibility of the customer.
Customs processing may also cause additional delays that are outside our control.
5. Delivery Address
Please make sure that your shipping address is complete and accurate when placing your order.
We are not responsible for delays, failed deliveries or additional costs caused by an incorrect, incomplete or incorrectly entered delivery address.
If an order is returned to us because it could not be delivered due to an incorrect or incomplete address, we may contact you to arrange a new delivery. Additional shipping costs may apply where permitted by law.
6. Tracking
Where tracking is available for your shipment, you may receive tracking information by email after your order has been dispatched.
Tracking information may take some time to become active after the shipment has been handed to the carrier.
7. Delays
While we aim to meet the estimated delivery times, delays can occasionally occur due to circumstances beyond our reasonable control.
These may include:
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Carrier delays;
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Customs processing;
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Severe weather;
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Strikes or labour disruptions;
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Public holidays;
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International transport disruptions;
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High shipping volumes;
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Other unforeseen circumstances.
If your order is significantly delayed, please contact us at info@lureto-dom.com and we will do our best to assist you.
Nothing in this section limits any mandatory consumer rights that apply to your order.
8. Lost or Damaged Packages
If your package appears to have been lost or arrives damaged, please contact us at info@lureto-dom.com as soon as possible and provide your order number and, where applicable, photographs of the damage.
We will investigate the issue with the relevant shipping provider and work with you towards an appropriate solution.
For consumers, your statutory rights regarding products that are damaged, lost or not delivered remain unaffected.
9. Delivery to the European Union
For customers located within the European Union, delivery times may vary depending on the destination.
Where no other delivery period has been agreed, applicable EU consumer legislation generally requires delivery within 30 days.
Our estimated delivery time after processing is 5–7 working days, but this is an estimate rather than a guarantee unless expressly agreed otherwise.
10. Contact
If you have any questions about shipping or your order, please contact us:
Elona social work
Lureto Dom
Bosstraat 16
4611 NC Bergen op Zoom
The Netherlands
Email: info@lureto-dom.com
Website: www.lureto-dom.com
KvK number: 82291330
