At Lureto Dom, operated by Elona social work, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, how we protect it, and what rights you have under applicable data protection laws, including the European Union General Data Protection Regulation ("GDPR") and the Dutch General Data Protection Regulation Implementation Act (Uitvoeringswet AVG).
1. Who We Are
The data controller responsible for your personal data is:
Registered company name: Elona social work
Webshop/Brand name: Lureto Dom
KvK number: 82291330
Address: Bosstraat 16, 4611 NC Bergen op Zoom, The Netherlands
Email: info@lureto-dom.com
Website: www.lureto-dom.com
For privacy-related questions, you can contact us at info@lureto-dom.com.
2. What Personal Data We Collect
Depending on how you interact with our website and services, we may collect the following categories of personal data:
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First and last name;
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Billing and delivery address;
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Email address;
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Telephone number, where provided;
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Payment and transaction information;
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Order history and details of products purchased;
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Information you provide when contacting customer service;
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Account information if you create an account;
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Information relating to returns, refunds and complaints;
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IP address and certain device information;
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Browser type, operating system and language;
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Website usage information, including pages visited and interactions with our website;
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Cookie and similar technology information;
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Marketing preferences and communication preferences.
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
3. How We Collect Your Personal Data
We may collect personal data when you:
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Visit or use our website;
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Create an account;
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Place an order;
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Subscribe to our newsletter or marketing communications;
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Contact us;
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Request a refund or return;
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Submit a complaint;
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Participate in a promotion or other activity;
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Interact with our website through cookies or similar technologies.
Some information may also be provided to us automatically by Shopify and other service providers involved in operating our website.
4. How We Use Your Personal Data
We may use your personal data for the following purposes:
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To process and fulfil your orders;
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To process payments;
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To deliver products to you;
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To communicate with you about your orders;
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To provide customer service;
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To process returns, refunds and complaints;
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To maintain and administer customer accounts;
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To prevent fraud and protect the security of our website;
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To comply with legal and accounting obligations;
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To maintain business records;
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To improve our products, services and website;
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To analyse website usage and performance;
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To send marketing communications where legally permitted and, where required, with your consent;
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To personalise your experience on our website where permitted by law.
5. Legal Bases for Processing
Under the GDPR, we must have a legal basis for processing your personal data.
Depending on the circumstances, we process your personal data on the following legal bases:
Performance of a contract
We process information necessary to process and fulfil your order and provide the services you request.
Legal obligation
We may process personal data where necessary to comply with legal, tax, accounting or other statutory obligations.
Legitimate interests
We may process personal data where necessary for our legitimate business interests, such as preventing fraud, securing our website, improving our services and managing our business, provided that these interests do not override your fundamental rights and freedoms.
Consent
Where required by law, we will ask for your consent before processing personal data for purposes such as certain marketing activities or non-essential cookies. You may withdraw your consent at any time.
6. Payments
Payments made through our website are processed using payment providers made available through our Shopify store.
Depending on the payment method you choose, your payment information may be processed directly by the relevant payment provider.
We generally do not have access to your complete payment card details.
Payment providers may process your personal data in accordance with their own privacy policies.
7. Shopify
Our online store is hosted and operated using Shopify, which provides the e-commerce platform through which we sell our products and process orders.
Shopify may process personal data on our behalf or as an independent data controller depending on the particular processing activity.
Shopify may collect and process information such as your contact details, order information, payment-related information, device information and information about your use of our online store.
You can learn more about how Shopify handles personal data by reviewing Shopify's privacy documentation.
8. Shipping and Delivery
To fulfil your order, we may share necessary information with shipping and delivery providers.
This may include:
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Your name;
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Delivery address;
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Email address and/or telephone number where required for delivery;
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Order and shipment information.
We only provide the information necessary for the relevant delivery or fulfilment service.
9. Service Providers
We may use third-party service providers to help us operate our business and website.
These providers may assist with:
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Website hosting and operation;
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Payment processing;
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Order fulfilment;
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Shipping and delivery;
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Email communication;
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Customer support;
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Marketing;
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Website analytics;
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Fraud prevention;
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IT and security.
These service providers may process personal data only as necessary to provide their services to us or as otherwise permitted by applicable law.
10. Marketing Communications
If you subscribe to our marketing communications, we may use your email address and other relevant information to send you news, offers, product updates and other marketing communications.
Where consent is required, we will only send marketing communications after receiving your consent.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting us at info@lureto-dom.com.
Unsubscribing from marketing communications does not affect transactional communications relating to your orders or account.
11. Cookies and Similar Technologies
Our website uses cookies and similar technologies.
Cookies may be used for purposes such as:
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Operating and securing the website;
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Remembering items in your shopping cart;
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Remembering your preferences;
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Understanding how visitors use our website;
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Measuring website performance;
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Improving our website;
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Providing personalised advertising or marketing, where permitted.
Some cookies are necessary for the operation of our website, while others are optional.
Where required by applicable law, we will ask for your consent before placing non-essential cookies on your device.
You can manage your cookie preferences through our cookie consent mechanism where available. You can also adjust your browser settings to control cookies.
12. Analytics and Advertising
We may use analytics and advertising technologies provided by third parties to understand how visitors interact with our website and, where permitted, to measure or improve our marketing.
Depending on the technologies used on our store, these providers may process information such as IP address, device information, browsing behaviour and interactions with advertisements.
Non-essential analytics or advertising technologies will only be used where legally permitted, including obtaining consent where required.
13. International Data Transfers
Some of our service providers may process personal data outside the European Economic Area ("EEA").
Where personal data is transferred outside the EEA, we will take appropriate measures to ensure that the transfer complies with applicable data protection law.
Depending on the circumstances, this may include relying on an adequacy decision, Standard Contractual Clauses approved by the European Commission, or another legally recognised transfer mechanism.
14. How Long We Keep Your Personal Data
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The specific retention period depends on the type of information and why we need it.
For example, we may retain order, transaction and accounting information for the period required by applicable Dutch tax and accounting laws.
We may also retain certain information for longer where necessary to establish, exercise or defend legal claims or where otherwise permitted or required by law.
When personal data is no longer required, we will delete it or anonymise it where reasonably possible.
15. Your Privacy Rights
Depending on applicable law, you have rights regarding your personal data.
These may include the right to:
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Request access to the personal data we hold about you;
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Request correction of inaccurate or incomplete personal data;
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Request deletion of your personal data where legally permitted;
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Request restriction of processing;
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Object to certain processing activities;
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Receive certain personal data in a portable format;
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Withdraw consent where processing is based on consent;
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Object to direct marketing at any time.
You can exercise your rights by contacting us at:
info@lureto-dom.com
We may need to verify your identity before fulfilling certain requests in order to protect your personal data.
16. Complaints About Data Processing
If you believe that we are not handling your personal data appropriately, we encourage you to contact us first so that we can try to resolve the issue.
You also have the right to lodge a complaint with the competent data protection supervisory authority.
As our company is established in the Netherlands, you can contact the:
Autoriteit Persoonsgegevens (Dutch Data Protection Authority)
Website: www.autoriteitpersoonsgegevens.nl
You may also have the right to contact the supervisory authority in the EU country where you live or work or where you believe an infringement of data protection law occurred.
17. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
18. Children's Privacy
Our website is not intended to knowingly collect personal data from children who are unable to provide valid consent under applicable law.
If you believe that a child has provided us with personal data without the appropriate consent, please contact us at info@lureto-dom.com.
19. Third-Party Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices, content or security of those third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable laws.
The latest version will always be published on this page with the date of the most recent update.
21. Contact Us
If you have questions about this Privacy Policy or how we process your personal data, please contact us:
Elona social work
Lureto Dom
Bosstraat 16
4611 NC Bergen op Zoom
The Netherlands
Email: info@lureto-dom.com
Website: www.lureto-dom.com
KvK number: 82291330
