These Terms of Service ("Terms") apply to your use of the Lureto Dom website and to purchases made through our online store at www.lureto-dom.com.
By placing an order through our website, you agree to these Terms. Please read them carefully before placing an order.
1. Company Information
The online store is operated by:
Registered company name: Elona social work
Webshop/Brand name: Lureto Dom
KvK number: 82291330
Address: Bosstraat 16, 4611 NC Bergen op Zoom, The Netherlands
Email: info@lureto-dom.com
Website: www.lureto-dom.com
2. Applicability
These Terms apply to all offers, orders, purchases and agreements made through our online store.
If you are a consumer located in the European Union, mandatory consumer protection laws applicable in your country remain fully applicable. Nothing in these Terms is intended to limit any rights that you have under mandatory applicable law.
If you are purchasing on behalf of a business, different legal rules may apply and certain consumer rights may not be available.
3. Products and Product Information
We make reasonable efforts to ensure that the descriptions, images, prices and other information on our website are accurate and up to date.
However, minor differences in colour, appearance or presentation may occur, particularly due to differences in screen settings or photography.
We reserve the right to correct obvious errors or inaccuracies on our website, including errors concerning prices, product descriptions or availability.
4. Orders and Formation of the Agreement
You can place an order by following the ordering process on our website and completing the checkout process.
After placing an order, you will receive an order confirmation by email. The order confirmation confirms that we have received your order.
A purchase agreement is concluded when your order has been accepted by us and, where applicable, payment has been successfully authorised.
We reserve the right to refuse or cancel an order in reasonable circumstances, including where a product is unavailable, there is an obvious pricing or product information error, or we reasonably suspect fraudulent activity.
If we cancel an order after payment has been made, we will refund the amount paid for the cancelled order.
5. Prices and Payment
All prices displayed on our website are stated in the applicable currency and include VAT where required by applicable law.
Any additional costs, such as shipping costs, will be clearly displayed before you complete your purchase.
We accept the payment methods displayed during checkout.
Payment must be completed before an order is processed unless another payment arrangement has been expressly agreed.
6. Shipping and Delivery
We ship orders to the countries available during checkout.
Estimated delivery times are provided on our website or during the checkout process. Delivery times are estimates unless expressly stated otherwise.
We are not responsible for delays caused by circumstances outside our reasonable control, including delays caused by carriers, customs authorities, natural events, strikes or other unforeseen circumstances.
For deliveries outside the European Union, additional customs duties, import taxes or other charges may apply. Unless otherwise stated during checkout, these costs are the responsibility of the customer.
If an order cannot be delivered because the customer has provided an incorrect or incomplete delivery address, additional shipping costs may apply.
For EU consumer purchases, applicable statutory delivery rights remain unaffected. Where no other delivery period has been agreed, EU consumer rules generally provide for delivery within 30 days. {"fallbackMarkdown":"(European Union)","reference":{"matched_text":"","prefix":null,"start_idx":4507,"end_idx":4539,"safe_urls":["https://commission.europa.eu/digital-life/protecting-you-when-buying-online_en","https://commission.europa.eu/digital-life/protecting-you-when-buying-online_en?utm_source=chatgpt.com","https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/ecommerce-distance-selling/index_en.htm","https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/ecommerce-distance-selling/index_en.htm?utm_source=chatgpt.com"],"refs":[],"alt":"(European Union)","prompt_text":null,"type":"grouped_webpages","style":null,"items":[{"title":"B2C E-commerce, distance & off-premises selling - Your Europe","url":"https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/ecommerce-distance-selling/index_en.htm?utm_source=chatgpt.com","attribution":"European Union","pub_date":1640995200,"snippet":"","attribution_segments":null,"supporting_websites":[{"title":"Protecting you when buying online - European Commission","url":"https://commission.europa.eu/digital-life/protecting-you-when-buying-online_en?utm_source=chatgpt.com","pub_date":null,"snippet":"","attribution":"European Commission"}],"refs":[{"turn_index":0,"ref_type":"search","ref_index":9},{"turn_index":0,"ref_type":"search","ref_index":5}],"hue":null,"attributions":null}],"fallback_items":null,"status":"done","error":null},"showLoginRequiredCard":false}
7. Right of Withdrawal for EU Consumers
If you are a consumer in the European Union, you generally have the legal right to withdraw from your purchase within 14 calendar days without giving a reason.
For products, the withdrawal period normally begins on the day you, or a third party designated by you other than the carrier, receives the product.
If an order contains multiple products delivered separately, the withdrawal period normally begins when you receive the last product.
To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires.
You may contact us at:
Email: info@lureto-dom.com
You may use the standard withdrawal form provided by applicable law, but you are not required to use a specific format as long as you clearly communicate your decision to withdraw.
Where required by applicable Dutch law, our website will also provide an online cancellation/withdrawal function.
8. Exceptions to the Right of Withdrawal
The legal right of withdrawal does not apply in every situation.
Depending on the products or services offered, exceptions may apply, including for products that are:
-
Made according to the customer's specifications or clearly personalised;
-
Sealed products that are unsuitable for return for reasons of health protection or hygiene where the seal has been broken;
-
Perishable goods or goods that deteriorate rapidly;
-
Digital content where applicable legal requirements for exclusion of the withdrawal right have been fulfilled;
-
Other products or services for which an exception to the statutory right of withdrawal applies.
Where an exception applies, this will be communicated to you before or during the purchase process where required by law.
9. Returning Products After Withdrawal
If you exercise your right of withdrawal, you must return the products to us without undue delay and, in any event, within 14 days after informing us of your decision to withdraw, unless applicable law provides otherwise.
Unless we have agreed to bear the return costs, you are responsible for the direct cost of returning the products, provided that you were informed of this obligation before purchase.
Products should be returned in a condition that allows us to assess their nature, characteristics and functioning.
You may handle the product only to the extent necessary to establish its nature, characteristics and functioning, similar to how you would be able to inspect a product in a physical shop.
You may be responsible for any diminished value resulting from handling beyond what is reasonably necessary to inspect the product.
10. Refunds
If you validly exercise your right of withdrawal, we will reimburse the payments we have received from you, including the applicable standard delivery costs.
We are not required to reimburse additional costs resulting from your choice of a more expensive delivery method than the least expensive standard delivery option offered by us.
We will normally issue the refund using the same payment method used for the original transaction, unless you expressly agree otherwise.
We may wait with the refund until we have received the returned products or until you provide evidence that you have sent the products back, whichever occurs first, where permitted by applicable law.
Refunds will be made within the statutory period applicable to your purchase.
11. Faulty or Defective Products
We want you to receive products that conform to your order and are of satisfactory quality.
If a product is defective, damaged, does not conform to the agreement, or otherwise fails to meet applicable statutory requirements, please contact us at info@lureto-dom.com as soon as reasonably possible.
Consumers in the European Union benefit from statutory consumer protection rights, including applicable legal guarantee rights. These rights exist independently of any voluntary warranty offered by us or a manufacturer and cannot be excluded or reduced by these Terms.
Under EU consumer rules, goods generally carry a minimum two-year legal guarantee against defects or lack of conformity, subject to applicable national law and exceptions. {"fallbackMarkdown":"(European Union)","reference":{"matched_text":"","prefix":null,"start_idx":8752,"end_idx":8785,"safe_urls":["https://europa.eu/youreurope/business/selling-in-eu/consumer-contracts-guarantees/consumer-guarantees/index_en.htm","https://europa.eu/youreurope/business/selling-in-eu/consumer-contracts-guarantees/consumer-guarantees/index_en.htm?utm_source=chatgpt.com","https://europa.eu/youreurope/citizens/consumers/shopping/shopping-consumer-rights/index_en.htm","https://europa.eu/youreurope/citizens/consumers/shopping/shopping-consumer-rights/index_en.htm?utm_source=chatgpt.com"],"refs":[],"alt":"(European Union)","prompt_text":null,"type":"grouped_webpages","style":null,"items":[{"title":"Your rights when shopping in the EU - Your Europe","url":"https://europa.eu/youreurope/citizens/consumers/shopping/shopping-consumer-rights/index_en.htm?utm_source=chatgpt.com","attribution":"European Union","pub_date":1640995200,"snippet":"","attribution_segments":null,"supporting_websites":[{"title":"Consumer guarantees, warranties, claims and returns - Your Europe","url":"https://europa.eu/youreurope/business/selling-in-eu/consumer-contracts-guarantees/consumer-guarantees/index_en.htm?utm_source=chatgpt.com","pub_date":null,"snippet":"","attribution":"European Union"}],"refs":[{"turn_index":0,"ref_type":"search","ref_index":4},{"turn_index":0,"ref_type":"search","ref_index":11}],"hue":null,"attributions":null}],"fallback_items":null,"status":"done","error":null},"showLoginRequiredCard":false}
12. Complaints
If you have a complaint about a product, order or our service, please contact us at:
info@lureto-dom.com
Please provide your order number and a clear description of the issue so that we can investigate it and work towards an appropriate solution.
We aim to respond to complaints as soon as reasonably possible.
Nothing in this section limits any mandatory rights or remedies available to consumers under applicable law.
13. Intellectual Property
Unless otherwise stated, all content on the Lureto Dom website, including text, photographs, graphics, logos, designs, product images, videos and other materials, is owned by or licensed to us.
You may not copy, reproduce, distribute, modify, publish or commercially exploit our website content without our prior written permission, except where permitted by mandatory law.
14. Website Use
You agree to use our website only for lawful purposes.
You must not:
-
Use the website for fraudulent or unlawful purposes;
-
Attempt to gain unauthorised access to our website or systems;
-
Interfere with the operation or security of the website;
-
Introduce malicious software or harmful code;
-
Use automated systems to access or collect website content without permission.
We reserve the right to restrict or terminate access to the website where we reasonably believe that these Terms or applicable laws have been violated.
15. Availability of the Website
We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted or free from errors.
We may temporarily suspend or modify the website for maintenance, security, technical reasons or other operational purposes.
16. Limitation of Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
To the extent permitted by law, we are not responsible for indirect or consequential losses arising from the use of our website or products.
For consumers, nothing in these Terms affects mandatory statutory rights or remedies.
17. Force Majeure
We are not responsible for failure or delay in performing our obligations where this is caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, war, government action, strikes, transport disruptions, failures of telecommunications or internet services, supply shortages, pandemics or other events that could not reasonably have been prevented.
18. Privacy
We process personal information in accordance with our Privacy Policy.
Our Privacy Policy explains what personal data we collect, why we collect it, how we use it and what rights you have regarding your personal data.
19. Governing Law
These Terms and agreements between you and us are governed by the laws of the Netherlands, except where mandatory consumer protection laws of your country of residence provide you with additional rights that cannot legally be excluded.
For consumers residing in the European Union, this choice of law does not deprive you of the protection provided by mandatory provisions of the law that would otherwise apply to you.
20. Dispute Resolution
We encourage you to contact us first if you have a complaint or dispute so that we can try to resolve the matter directly.
If a dispute cannot be resolved amicably, it may be submitted to the competent court in accordance with applicable law and jurisdiction rules.
Consumers may also have access to alternative dispute resolution mechanisms or other consumer dispute-resolution options available in their country.
21. Changes to These Terms
We may update these Terms from time to time, for example to reflect changes in our business, website, products or applicable laws.
The latest version will always be published on this page with the date of the most recent update.
Changes will not affect rights that you have already acquired under an agreement concluded before the updated Terms came into effect.
22. Contact
If you have any questions about these Terms, an order, a product or a complaint, please contact us:
Elona social work
Bosstraat 16
4611 NC Bergen op Zoom
The Netherlands
Email: info@lureto-dom.com
Website: www.lureto-dom.com
KvK: 82291330
